Wabbi Support

We're a small team — we'll get back to you as fast as we can.

Delete your account

Open Wabbi and go to Settings → Delete Account. You'll be asked to confirm by typing DELETE. Deletion is immediate and removes your wabbis, currency, inventory, activity, and social connections. This cannot be undone.

Frequently asked

My steps or workouts aren't showing up.

Wabbi reads from Apple Health. If your steps or workouts aren't appearing, check that:

• Wabbi has permission to read the relevant data in iOS Settings → Health → Data Access & Devices → Wabbi. Steps, Distance Walking + Running, and Workouts should all be ON.
• Your fitness app (Strava, Nike Run Club, Garmin Connect, etc.) is writing to Apple Health. Many apps have this off by default. Look for "Health" or "Apple Health" in that app's settings.
• The workout is a supported type (running, walking, or hiking). Cycling, swimming, and strength workouts are on our roadmap but don't award XP today.

I bought Wabbi Crystals but they haven't shown up.

Delivery usually takes a few seconds. If your balance hasn't updated within a minute:

• Close and reopen Wabbi — the app re-fetches your balance on launch.
• If the crystals still don't appear, email us with your Apple receipt (the confirmation email from Apple works) and we'll credit them manually.

You do not need to use "Restore Purchases" for Wabbi Crystal packs — they're consumables and are delivered directly on purchase.

I got charged but the app didn't accept my purchase.

Apple handles all Wabbi purchases and refunds directly. Visit reportaproblem.apple.com to request a refund from Apple. If you'd also like us to look into the app-side event, email us with your receipt number.

How do I unlock the premium Pass?

The premium Pass is unlocked with Wabbi Crystals (currently 950) from inside the Pass tab. You can earn Wabbi Crystals by playing through free-track rewards or buy them as Crystal packs from the Crystal Store.

I want to report a bug or share feedback.

Please email us at contactafterai@gmail.com. Screenshots, your device model, and a quick description of what you were doing help enormously.